Have a question you forgot to discuss at the doctor’s office?

Q: I like our local hospital, and I have ideas to make it even better for patients. Is there a way for my opinion to be shared?

A: Yes! There are several ways to share your ideas and feedback about Samaritan hospitals and clinics. You can fill out the patient survey you receive after a stay or appointment, or you can email comments to SHSServiceExcellence@samhealth.org.

You can also volunteer to serve on a Patient & Family Advisory Council (PFAC). Since 2015, Samaritan has partnered directly with patients, families and caregivers through these councils. The ideas and solutions generated help advance our goal of zero harm — eliminating preventable harm and ensuring the safest possible care for every patient, every time.

By sharing their experiences and perspectives, volunteer advisors help identify opportunities for improvement. Together, we work on solutions that reflect the needs of each community we serve.

There is a PFAC in every Samaritan community: Albany, Corvallis, Lebanon, Lincoln City and Newport. Meetings are held at least once a month, either in person or online.

Join a PFAC. It’s a meaningful way to make a difference and help improve health care where you live. To learn more, visit samhealth.org/AboutPFAC. We are eager to hear your ideas!

— Doris Lindsley-Fellows, Samaritan Patient & Family Engagement Coordinator

Q: My teen is starting to go to parties and social events. What safety conversations should we have?

A: With teens, the most effective safety conversations are ongoing, short and grounded in trust, not one big talk. Start by asking questions and listening first: “What do parties look like where you are going? What worries you?” This shows respect and keeps the door open.

Focus on practical scenarios instead of strict rules. Talk about substance safety, framing it as preparation rather than permission or punishment. Discuss consent clearly and simply, including how to give it and how to recognize when someone else cannot. Make sure your teen knows it’s always OK to leave a situation that feels off, even if it feels awkward.

One important conversation topic is exit strategies. Agree on a no-question-asked ride home, a code word or a quick text that means “come get me.” Teens are much more likely to reach out if they know they won’t be lectured in the moment.

More importantly, keep the conversation two-way and brief. Instead of listing consequences, try saying, “My job is to help you stay safe. Your job is to check in if you need help.” Revisit the topic casually over time so safety becomes part of normal conversation, not a one-time lecture.

— Shelli Dalton, SANE RN, Samaritan Albany General Hospital – Sarah’s Place

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